FAQs

About us

This is the story of Ziggle, the journey we have been on and where we are going….

In 2012, Nicole Graham had a very wriggly baby girl who made outfit changes a challenge, which were only made harder by pesky poppers on baby grows! Nicole thought about how there must be an easier way to tackle nappy changes, until one day she created her own baby grow with a zip instead of cumbersome poppers. Wriggly baby changes were still wriggly but now a whole lot easier!

With this innovative idea, Ziggle was born and we now have a wide range of baby goodies all lovingly designed by the Ziggle team. We combine our own experience with babies and listen to mums and dads to create useful yet fun products that are loved by parents and babies. We’ve character leggings that stretch over cloth nappies, absorbent bibs that keep babies drier for longer, bamboo swaddles to regulate temperature and socks that stay up and have anti-slip grips.

As parents ourselves, we understand the importance of high quality (after all that’s what babies deserve!). We use 100% thick cotton to make warm clothing and absorbent muslins, premium quality fleece to make our bibs and blankets lovely and soft and the finest quality zips to ensure our zips run smoothly time and time again. And, as you’d expect, no nasty dyes or toxic metals are used.

At Ziggle, we focus on creating a wide range of cute, high fashion designs so there’s something suitable for every outfit and occasion. We work with well established, as well as up-and-coming, British designers to continuously develop new prints to help your little one steal the show.

We are delighted to have won numerous awards and regularly receive positive feedback from renowned influencers and of course our wonderful customers.

Ziggle products all come in stylish packaging and are good value for money, making them the perfect gift or as a treat for yourself and your little ones.

As well as our website, Ziggle is stocked in leading department stores such as Fenwicks, Bentalls and Arnotts along with hundreds of independent stores across the UK and Eire and in over nineteen countries worldwide. Have a shop on our website today and find some baby essentials made fun, for you!

The perfect fit

Bibs

All bibs have multi-popper, nickel-free snap fastenings which allow the bibs to fit as the baby grows or different neck sizes.

Bandana baby bibs are typically suitable for babies aged 0 to 3 years. They fit neck widths from 30 to 39cm and drop 17cm down from the neck.

Clothing

To help pick the perfect size, please check our size guide:

cm 0-3m 3-6m 6-12m 12-18m 18-24m
All-in-one sleep suits length 52 58 66 74.5
hip width 24 26 27.5 30
Long sleeve tops length 32 35 36.5 38
neck width 13.4 13.8 13.8 14.2
Leggings length 38 42
waist width 37 39

Posting and packaging all zipped-up!

At Ziggle we work really hard to make sure you receive your Ziggle products as quickly as possible. Please find below details of our delivery times and costs. If you have any questions or requests, please do get in touch and we will do everything we can to help.

Standard UK delivery

We have tried to keep our delivery prices down as much as possible. We charge just £2.50 for standard delivery on orders under £30 and offer FREE standard postage for orders £30 and over!

With standard delivery, our products are usually delivered within 5 working days of placing your order.

Amazon Prime and Next working day delivery in the UK

If you need your Ziggle goods quickly, you can order via Amazon Prime for next day delivery, or we offer a next working day delivery service from our website within the UK for £7.50 for orders placed before 12pm (Mon-Fri, excluding public holidays).

International deliveries

We deliver to Ziggle customers all over the world. Delivery costs and delivery times are based on your delivery address and the final weight of purchase. These are calculated and shared with you during the website checkout process.

Please note that as with all international shipments, local taxes and import duties can sometimes be applicable and payable when the delivery reaches the specified destination. You are responsible for payment of any such taxes and import duties. Please contact the local customs office for further information.

 

Returns made simple

We hope you will be delighted with your Ziggle purchase. But, if you wish to return it for any reason, we have a returns and exchange policy to make this as simple as possible.

Please return the goods in their original condition and with labels intact within 21 days of receipt.

To help us to process your return, alongside the goods, please include your name, address and invoice number. Please also tell us the reason for your return and whether you would like a refund or exchange. Please send this safely to:

Ziggle Baby Ltd
Unit 16a Deanway Trading Estate
Wilmslow Rd
Handforth
Cheshire
SK9 3HW
UK

Exchange orders are processed on receipt and your replacement item will be dispatched within three days, provided it is in stock. If your replacement item is out of stock, we will give you an expected delivery date or suggest an alternative product.

Items returned for refund will be credited back using the same payment method you used originally.

Unfortunately, we are unable to refund the returns postage and packaging costs however we will not charge to post your exchanged item to you. It is your responsibility to ensure that goods arrive safely.

How to contact us

For any queries regarding our service, please contact us by email:customercare@ziggle.co.uk or call us on (44) 1625 569530 Monday to Friday 9am – 5pm GMT, or write to: Customer Services, Ziggle Baby Ltd, Unit 16a Deanway Trading Estate, Handforth, SK9 3HW.

Ziggle Baby Ltd
Registered office: 17 Cobbetts Way, Wilmslow, Cheshire, UK, SK9 6HN Registered in England. Company registration number: 09410721
VAT no: GB174031827