FAQs

About us

The Ziggle story so far…

Ziggle was born in 2012 when mum of two, Nicole Graham decided to make her wriggly baby daughter a baby grow with a zip instead of cumbersome poppers. Baby changing suddenly became a lot easier!

Listening closely to mums and dads, we create designs that are both beautiful and importantly solve problems. Ziggle continuously innovate to ensure the range offers baby buyers something new and exciting.

From absorbent dribble bibs that keep babies drier for longer to sleepsuits that reduce the time and stress of baby changing and Bamboo Swaddles that are kind to a baby’s sensitive skin, we are always striving to take a fresh look at baby essentials to spot how they can be improved.

Alongside classic designs that are stylish for all occasions, we continuously develop new prints and colour ranges to help parents best express their little one’s personality. We’ve hundreds of bib designs to help you have fun accessorising each and every baby outfit.

We understand the importance of quality. Our products are designed in soft 100% pure cotton, woven to a very high specification. Only the best zips are used in our sleepsuits and we use premium quality fleece to make our bibs lovely and soft, as well being super absorbent.

Attractively packaged, Ziggle products are perfect for gifting. The range is affordably priced yet high quality. Ziggle has a fantastic baby gift for every need and price point.

We’re thrilled to have won product awards, business awards and have received amazing feedback from renowned bloggers. Ziggle won Loved By Parents and Best Baby and Toddler Gear Gold Awards in its debut year.

Following stringent testing and public voting, Mumii’s Best Baby & Toddler Gear Awards awarded gold to Ziggle’s Bandana Bibs. Designed to look like a beautiful clothing accessory, whilst keeping babies and toddlers dryer for longer, the bibs are a firm favourite. Mumii’s reviewers said: “Available in a huge range of stylish designs, this bib did a fantastic job of protecting the skin.”

Our Sherpa Fleece blankets were awarded 2017 Mumii Gold Award and Consumer Choice Gold. Along with a wide range of gorgeous, reversible combed cotton blankets and chenille blankets, we’ve a blanket for every pram/nursery.

Ziggle also won gold in the Loved By Parents Awards for our unique all in one zip suits. With their safe, single zip running along the length of the body replacing poppers, the sleepsuits reduce the time and stress of every change. Developed listening to mums, they solve a real problem, which was clear by the numbers of mums who came out to vote. The suit won best innovative gift under £50.

Our products are stocked by leading department stores such as Fenwick and Arnotts and hundreds of independent stores across the UK and Eire, and in over nineteen countries worldwide.

fenwickarnotts

 

We are so proud when our products are picked to be enjoyed by babies and toddlers around the world!

The perfect fit

Bibs

All bibs have multi-popper, nickel-free snap fastenings which allow the bibs to fit as the baby grows or different neck sizes.

FirstBibs are sold in either Premature baby or Newborn baby size. These are designed to fit snugly at the neck and are therefore sized based on average neck width. Premature sized FirstBibs stretch to 28cm neck width and Newborn sized FirstBibs stretch up to 31cm neck width. Both drop 14cm down from the neck.

Bandana baby bibs are typically suitable for babies aged 0 to 2 years. They fit neck widths from 30 to 39cm and drop 17cm down from the neck.

Extra large bandana bibs are suitable for older children and adults. They fit neck widths from 40 to 50cm and drop 25cm down from the neck.

Clothing

To help pick the perfect size, please check our size guide:

cm 0-3m 3-6m 6-12m 12-18m 18-24m 2-3 years
All-in-one sleep suits length 52 58 66 74.5
hip width 24 26 27.5 30
PJ top length 36 38 40 42
neck width 12.2 12.6 13 13.4
PJ bottom leg length 39.5 43.5 47.5 51.5
waist 20 21 22 23
Long sleeve tops length 32 35 36.5 38
neck width 13.4 13.8 13.8 14.2

Posting and packaging all zipped-up!

At Ziggle we work really hard to make sure you receive your Ziggle products as quickly as possible. Please find below details of our delivery times and costs. If you have any questions or requests, please do get in touch and we will do everything we can to help.

Standard UK delivery

We have tried to keep our delivery prices down as much as possible. We charge just £2.50 for standard delivery on orders under £30 and offer FREE standard postage for orders £30 and over!

With standard delivery, our products are usually delivered within 3-5 working days of placing your order.

Next working day delivery in the UK

If you need your Ziggle goods quickly, we offer a next working day delivery service within the UK. For £7.50, orders placed before 12pm will be delivered the next working day (Mon-Fri, excluding public holidays).

International deliveries

We deliver to Ziggle customers all over the world. Delivery costs and delivery times are based on your delivery address and the final weight of purchase. These are calculated and shared with you during the website checkout process.

Please note that as with all international shipments, local taxes and import duties can sometimes be applicable and payable when the delivery reaches the specified destination. You are responsible for payment of any such taxes and import duties. Please contact the local customs office for further information.

Returns made simple

We hope you will be delighted with your Ziggle purchase. But, if you wish to return it for any reason, we have a returns and exchange policy to make this as simple as possible.

Please return the goods in their original condition and with labels intact within 21 days of receipt.

To help us to process your return, alongside the goods, please include your name, address and invoice number. Please also tell us the reason for your return and whether you would like a refund or exchange. Please send this safely to:

Zippy Baby Ltd
Unit 16a Deanway Trading Estate
Wilmslow Rd
Handforth
Cheshire
SK9 3HW
UK

Exchange orders are processed on receipt and your replacement item will be dispatched within three days, provided it is in stock. If your replacement item is out of stock, we will give you an expected delivery date or suggest an alternative product.

Items returned for refund will be credited back using the same payment method you used originally.

Unfortunately, we are unable to refund the returns postage and packaging costs however we will not charge to post your exchanged item to you. It is your responsibility to ensure that goods arrive safely.

How to contact us

For any queries regarding our service, please contact us by email:customercare@ziggle.co.uk or call us on (44) 1625 569530 Monday to Friday 9am – 5pm GMT, or write to: Customer Services, Zippy Baby Ltd, Unit 16a Deanway Trading Estate, Handforth, SK9 3HW.

Zippy Baby Ltd
Registered office: 17 Cobbetts Way, Wilmslow, Cheshire, UK, SK9 6HN Registered in England. Company registration number: 09410721
VAT no: GB174031827