Delivery Information & Carriage Charges
- UK Delivery Timeframe: Goods are expected to arrive at UK addresses within 48 hours of the company issuing an email notification that the items have departed the warehouse.
- Operating Hours: The company does not facilitate deliveries on weekends.
- Carriage-Paid Thresholds (Mainland GB): No carriage fees apply to orders exceeding £150 delivered to a mainland GB address.
- Carriage-Paid Thresholds (NI & Ireland): No carriage fees apply to orders exceeding £200 / €250 delivered to Northern Ireland or the Republic of Ireland.
- International Shipping: Shipping costs and timeframes for destinations outside the UK and Ireland vary by location. Partners should contact customercare@ziggle.co.uk for specific quotes.
Risk and Failed Delivery
- Transfer of Risk: The risk of damage or loss of goods passes directly to the buyer at the time of delivery.
- Refusal & Failed Delivery: If the buyer refuses delivery, fails to accept delivery, or is unavailable at the designated address, all costs related to return carriage and/or storage are at the expense and risk of the buyer.
- Re-delivery Fees: The buyer is responsible for any re-delivery charges.
- Re-stocking Option: If agreed upon with the company, a 15% re-stocking fee may be applied in lieu of re-delivery.
Shortages and Defects
- Arrival Inspection: Buyers are required to inspect all stock immediately upon arrival for faults or defects.
- Reporting Non-Delivery/Errors: Notification regarding non-delivery or the receipt of incorrect items must be submitted within one week of the dispatch date (as quoted on the invoice or dispatch email).
- Reporting Faults: The company must be notified in writing of any defects within one week of delivery.
- Deemed Acceptance: If no written notification is received within this one-week window, the buyer is deemed to have examined and accepted the goods as being in good condition and free from defects.
Returns and Order Cancellations
Fault-Only Returns: Returns are only accepted if the goods possess a genuine fault.
Authorization Process: To report a fault, buyers must email a description and supporting images to customercare@ziggle.co.uk for policy advice on that specific item.
Unauthorized Returns: Any deliveries returned without the prior consent of the company will incur a 15% re-stocking fee.
Cancellations: All requests to cancel an order must be submitted in writing.
Cancellation Charges: Cancelled orders will be subject to a charge of 15% of the total order value.
Refund Policy
- Original Payment Method: All refunds are processed via the original agreed method of payment.
- Bank Transfers & Credit Accounts: If the original payment was made via bank transfer or on a credit account, a credit note will be issued for deduction from the buyer’s next order.
- Bank Cards: Payments made via bank card will be refunded directly to the same card.
