Ziggle Baby Ltd: Terms and Conditions of Trade (2026)

Definitions and Jurisdiction

• The Company: Ziggle Baby Ltd.
• Registered Address: Orchard House, 7a Moor Lane, Wilmslow, Cheshire, SK9 6AG.
• Office & Warehouse: Unit 4, Rupert Park, London Road South, Poynton, Cheshire, SK12 1PQ.
• The Buyer: The person or company purchasing goods for trade purposes.
• English Law: Every contract shall be governed by the laws of England. Both parties submit irrevocably to the jurisdiction of the English Courts.

Account Terms and Eligibility

• New Accounts: Required to spend £150 on their first order.
• Marketplace Restrictions: We do not supply businesses operating solely on marketplaces (e.g., Amazon, eBay). Your website must not sit within or alongside Amazon without prior written approval.
• Proof of Retail: We reserve the right to refuse sale to those who cannot provide proof of a physical shop or a dedicated retail website.
• Formation of Contract: The contract is entered into upon our email order confirmation.

Brand Representation & Intellectual Property (IP)

• Brand Standards: The latest brand logos, images, and descriptions must be used. Websites must indicate real-time stock availability where possible.
• Limited License: Ziggle grants a non-exclusive, revocable license to use brand imagery and trademarks solely to sell Ziggle products. This license is revoked immediately upon account termination, and all digital/physical assets must be removed within 48 hours.
• Image Integrity: Official images must not be edited, filtered, or watermarked.
• Social Media: Customers must credit Ziggle (@ZiggleUK) when using brand assets on social media and must not imply a partnership beyond a standard stockist relationship.
• Product Condition: Goods must be sold in their original, unopened packaging. Re-packaging or “white-labelling” is strictly prohibited.

Minimum Advertised Price (MAP) Policy

• Reputation Protection: We reserve the right to cease supply to any retailer whose trading methods (e.g., excessive price cutting) damage the brand’s reputation.
• The MAP: To maintain brand equity, the Buyer agrees not to publicly advertise Ziggle products at a price lower than the current Recommended Retail Price (RRP) minus 20%, as specified in the official Ziggle Trade Price List.
• Scope: This applies to all public-facing digital and print media. It does not apply to the final price “in-cart” or at checkout.

Price and Payment

• Payment Terms: Proforma payment is required via card or bank transfer unless a credit account is agreed upon in writing.
• No Set-Off: The buyer shall not withhold payment due to disputed claims or faulty goods. Disputed items must be settled via the formal returns process.
• Late Payment: We exercise the statutory right to claim interest at 2% per month plus debt recovery costs for overdue payments.
• Refunds: Processed via the original payment method. For bank transfers or credit accounts, a credit note will be issued for use on the next order.

Delivery, Carriage, and Risk

• Carriage-Paid Thresholds: * Mainland GB: Orders over £150.
  • NI & Ireland: Orders over £200 / €250.
• Timeframe: Goods typically arrive within 48 hours of dispatch notification. Time is not of the essence in relation to delivery dates. The company does not facilitate deliveries on weekends.
• International Shipping: Costs vary; contact customercare@ziggle.co.uk for quotes.
• Transfer of Risk: Risk of damage or loss passes to the buyer at the time of delivery.
• Failed Delivery: If a buyer refuses delivery or is unavailable, return carriage and storage costs are at the buyer’s expense and risk. The buyer is responsible for re-delivery charges or a 15% re-stocking fee if the order is cancelled following a failed delivery.

Shortages, Defects, and Returns

• Reporting Window: Buyers must inspect stock immediately upon arrival. Notifications for shortages, incorrect items, or defects must be made in writing within 7 days of delivery or dispatch.
• Deemed Acceptance: If no notification is received within one week, the buyer is deemed to have accepted the goods in good condition.
• Faults & Process: Returns are only accepted for genuine faults. Email a description and images to customercare@ziggle.co.uk before returning items. Unauthorized returns incur a 15% re-stocking fee.

Display Stand Terms & Conditions

• Ownership: The display stand remains the sole property of Ziggle Baby Ltd at all times.
• Exclusive Use: The stand is to be used exclusively for Ziggle Baby Ltd merchandise and must remain fully stocked. It must be maintained with correct header boards and hooks.
• Commitment Requirements: